FAQs
Still have questions?! Drop us an email
We pack orders in 24–48 hours, and they usually reach you in 3–7 working days after dispatch.
Yes. A ₹49 COD charge is paid online to confirm the order, and you pay for the toys at your door. Prepaid orders ship free.
Yes. Payments run through a secure, encrypted payment gateway, and we never see your card number, CVV or UPI PIN.
Tell us within 7 days of delivery with photos and your unboxing video. We arrange a free pickup and send a replacement, or refund you.
Email kidzivo.com@gmail.com or use the form on our Contact page. We reply within one working day.