Contact

For parents in a hurry

  • Email kidzivo.com@gmail.com — we reply within one working day.
  • Have your order number handy for faster help.
  • Damaged or wrong item? Include photos and your unboxing video.

Business details

Brand: Kidzivo
Address: 502 Kabir Shilp, Opp. Kansar Restaurant, Kudasan, Gandhinagar – 382421, Gujarat, India
Email: kidzivo.com@gmail.com
Support days: Monday to Saturday

Grievance Officer

Grievance Officer, Kidzivo · kidzivo.com@gmail.com (subject “Grievance”) · 502 Kabir Shilp, Opp. Kansar Restaurant, Kudasan, Gandhinagar – 382421, Gujarat, India. Every complaint gets a reply confirming receipt within 48 hours, and our target is a final answer inside one month, as the Consumer Protection (E-Commerce) Rules, 2020 expect.

Prefer a form? Use the one below.

Frequently Asked Questions

Who is Kidzivo?

Kidzivo is an independent Indian brand of learning binders, activity sets and play-based toys, run from Gandhinagar, Gujarat.

How fast will my order arrive?

We pack orders within 24–48 hours. Delivery then usually takes 3–7 working days, depending on your city. See our Shipping Policy.

Is Cash on Delivery available?

Yes. Prepaid orders ship free; Cash on Delivery orders need a ₹49 COD charge paid online to confirm the order.

My toy arrived damaged or with pieces missing. What now?

Email us within 7 days of delivery with photos and your unboxing video. We arrange a free pickup and send a replacement, or refund you. Details are in our Returns, Replacement & Refund Policy.

How do I reach the team?

Write to kidzivo.com@gmail.com or use the form above. We reply within one working day, Monday to Saturday.