Shipping Policy

Where do you deliver?

Our courier partners reach most PIN codes in India; international orders are not available for now. Should your PIN code fall outside courier coverage, we write to you and return every rupee you paid.

How soon will my order leave?

We pack and hand over orders within 24–48 hours of confirmation, Monday to Saturday. An order placed after 2:00 PM, or on a Sunday or public holiday, is processed on the next business day.

How long does delivery take?

Metro cities usually see the parcel in 3–5 working days from dispatch, and smaller towns in 5–7. Hill, island and north-east locations may need a few extra days, as can festive rush or heavy rain. Treat these as estimates; if your toy is running late, we tell you what is happening.

What does shipping cost?

• Prepaid orders (UPI, card, net banking or wallet): shipping is free.
• Cash on Delivery orders: a ₹49 COD confirmation charge is paid online when you place the order. You pay the remaining order amount to the courier at delivery.

The total you pay is always shown at checkout before you confirm.

When is the ₹49 COD charge refunded?

It is refunded if we cancel your order, or if the toy arrives damaged, defective, wrong or incomplete. It is not refunded once the order has shipped and is then refused, returned to us undelivered, or cancelled for reasons on the customer’s side.

How do I track my parcel?

As soon as your order ships, we send a tracking link by SMS, WhatsApp or email.

Can I change my address or cancel?

Yes, before dispatch. Email kidzivo.com@gmail.com with your order number. Once the parcel has left us, the address cannot be changed and the order cannot be cancelled.

The box looks damaged. What should I do?

Check the outer box before accepting it, and record one continuous unboxing video when you open it. If anything is broken, wrong or missing, tell us within 7 days of delivery — our Returns, Replacement & Refund Policy explains the next steps.