Terms & Conditions

Who are we?

kidzivo.com is run by Kidzivo, 502 Kabir Shilp, Opp. Kansar Restaurant, Kudasan, Gandhinagar – 382421, Gujarat, India (“Kidzivo”, “we”, “us”). Browsing kidzivo.com or buying from it means you accept these terms, read alongside our Shipping Policy, Returns, Replacement & Refund Policy, Privacy Policy and Toy Safety & Product Disclaimer.

Who can order?

Orders must be placed by an adult (18+) who can legally sign a contract in India. Our toys are meant for families and gifts; bulk orders meant for reselling can be capped or called off, with every rupee refunded.

What do you sell?

Learning binders, activity books, STEM and sensory toys, games and baby essentials. Measurements are approximate, and colours or prints can vary slightly between batches and from what you see on screen.

How do prices and payment work?

• Prices are in Indian Rupees and include applicable taxes.
• Prepaid orders ship free. Cash on Delivery orders carry a ₹49 COD confirmation charge paid online at checkout; the rest is paid at delivery.
• Checkout accepts UPI, debit and credit cards, net banking and wallets via a secure gateway.
• The full amount is shown before you confirm. If a price is listed wrongly by mistake, we may cancel the order and refund what you paid.
• Offers and coupons apply only on the conditions shown with them, one code per order unless stated otherwise.

When is my order confirmed?

Your order becomes a contract only when the parcel leaves our warehouse. Until then we can turn it down — for example if the toy sells out, a listing was wrong, couriers do not reach your PIN code, details are missing or the order looks fraudulent — and you get your full payment back.

What if my order shows delivered but has not arrived?

Tell us at kidzivo.com@gmail.com within 48 hours of the “delivered” message, so the courier can start a search while it is fresh.

What about reviews you show on the website?

The reviews on kidzivo.com are written by parents who ordered from us. When you share a review, picture or clip, you allow us to display it here and on our social channels; its meaning stays as you wrote it, and your contact details stay private.

Who owns the content on this site?

The Kidzivo name, logo, product photos, videos and writing are ours or licensed to us. Please do not reuse them for business purposes unless we have agreed to it in writing.

What are the limits of your responsibility?

To the extent Indian law permits, the most we owe for any product is what you paid for it. Indirect loss, and delays from things we cannot control — floods, strikes, courier shutdowns and the like — fall outside our responsibility. Consumer Protection Act, 2019 rights remain fully yours.

Which law applies?

Indian law governs these terms. If something goes wrong, email us before anything else and we will try to fix it together. Subject to your consumer rights, the courts at Gandhinagar, Gujarat have jurisdiction.

Can these terms change?

Yes. Each order follows the terms that were live here on the day it was placed.

How do I raise a grievance?

Mail kidzivo.com@gmail.com with “Grievance” as the subject line; it goes straight to our Grievance Officer, who confirms receipt within 48 hours and works to close it within one month.